ARIJ Home Improvement is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us or use our services. This policy applies to our Australian business operating in Sydney, NSW.
1. Information We Collect
We only collect information that is necessary to contact you, provide quotes, and complete our services. This may include:
Personal information- Your name
- Your email address
- Your phone number(s)
- Your home address (for quotes, site visits, and installations)
- Details you provide through our website forms
- Information from emails sent to us
- Phone call information (only what you tell us, we do not record calls)
- Basic site analytics (e.g. page views, device type)
We do not collect payment information online because all payments are handled in person.
2. How We Use Your Information
We may use your information to:
- Contact you about your quote request
- Organise site visits, measurements, and installations
- Provide customer service and respond to enquiries
- Keep internal records for scheduling and job management
- Comply with Australian laws and regulations
We do not sell, rent, or trade your information to anyone.
3. How We Store and Protect Your Information
We take reasonable steps to keep your information safe, including:
- Secure email and device practices
- Limited access to customer information
- Storing information only for as long as necessary
While we take care to protect your data, no method of transmission is fully guaranteed.
4. Sharing Your Information
We may share your information only when necessary, such as:
- With our team members or subcontractors who need the information to complete your job
- If required by Australian law (e.g. if requested by authorities)
We never share your information for marketing or advertising purposes.
5. Cookies & Website Tracking
Our website may use basic cookies or analytics tools to understand how visitors use the site. This does not include personally identifiable information.
6. Payments
All payments for our services are handled in person. We do not collect or store any financial information through our website.
7. Your Rights (Australia, Privacy Act 1988)
You have the right to:
- Request access to your personal information
- Correct any inaccurate information
- Ask us to delete your information when it’s no longer needed
To make a request, simply contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or want to access or update your information, you can reach us at:
info@arijhomeimprovement.com
Sydney, NSW, Australia